Terms & Conditions
Cruises & Tours
What is Abba Tours Zante’s participation policy?
The company makes every effort to perform the scheduled excursions punctually and diligently. The company’s vessels and coaches meet all safety standards prescribed by Law for these specific tours.
Passengers are covered by third party liability insurance. A sufficient number of life jackets for adults and infants, as well as a first aid kit are made available for every boat trip.
Passengers should be at the embarkation point at least half an hour prior to the scheduled departure time.
Underage passengers should be accompanied by at least one adult, who will be responsible for their safety and supervision. Pregnant women should inform the crew or staff about their pregnancy, so as to enjoy relevant treatment.
Passengers are responsible for keeping their personal belongings and money they may carry safe. The owner company bears no responsibility for the potential loss of property.
To confirm the reservation customers are required to pay the full ticket price.
What is Abba Tours Zante’s cancelation policy?
In case of cancellation by the passenger, less than 24 hours from the starting time, the ticket fee is not refunded. Participation in the excursion on another date is made though possible, provided that there are available places.
What happens to my ticket if I can not participate in a cruise or tour?
In case you are not able to participate in the tour you can give your tickets to a friend of yours and inform us about the name change.
Can I cancel my reservation in case of a medical problem?
Yes, you can cancel your reservation and get a statement from our office to get your money back from your insurance company, in case of an accident or a serious medical problem.
Do I get a refund if the tour is cancelled because of weather conditions?
If the tour is cancelled with our responsibility or because of weather conditions you have full refund or you can change to another date.
How old a child must be for a discount to be applied?
A child from 3 to 12 years old benefits of half price discounts to most of our tours. Babies (children from 0 to 2 years old) are free of charge to most of tours as well.
Boat Rentals
Booking Procedure
We normally accept bookings with a minimum reservation period of 1 day. However, we will consider alternative arrangements depending on the period and the availability.
To confirm your booking, a 50% deposit is required. The balance is payable prior the collection of the boat. The booking is valid after the deposit has been received.
We currently accept credit and debit card payments or bank transfer.
Prices may change anytime without a notice. The price of each boat when a booking has been made and it is confirmed by payment is not altered afterwards.
Cancellation of a booking
Should you wish to cancel your booking, you should inform us immediately by telephone and a confirmatory email. The cancellation charges are 0 until 24 hours prior your boat rental starts.
Contract Details
The price stated to the contract include: 24% VAT and community tax.
Third party insurance includes: Damages caused by Self drive boats insurance covers up to 88.000 Euros and for speedboats up to 147.000 Euros. Personal damages: for those hiring self drive boats claims can be made up to 147.000 Euros and for private skippered speedboats up to 294.000 Euros. Sea pollution until 88.000 Euros for the speedboats. Insurance does not cover the first 200 Euros.
When you collect the boat: Please check the boat has lifejackets, flares, first aid kit, oars, anchor, rope and the engine of the boat is in a good condition. The boat rental company is not responsible for loss of the boat or engine, oars, anchors, etc. The renter is obliged to pay any damage done to the propeller or to the boat. It is not permitted for anyone under 18 years old, or anyone who does not swim to captain the boat. It is not permitted for anyone who does not own the speedboat driving licence to captain the speedboat.
It is not permitted to go within the boundaries stated on the map. The boats should not stray more than 500 meters from the Zakynthos coast and it is illegal to enter other country’s waters.
For the event of any misuse of the boat, the boat rental company has the right to retrieve the boat and terminate rental. No money will be refunded.
How to operate a motor boat?
Full tuition is given by our experienced staff on the collection of the boat. Check the fuel, lifejackets and statutory lifesaving equipment. Follow the operating instructions provided by our staff. Keep a distance of 200 m from the shore when moving at speed. Watch for changes in the weather and return to base if unsure.
Emergencies
If the engine stops, you lose the anchor, the boat is swamped, you run aground, or you run into bad weather, follow the safety instructions given at collection and call the emergency numbers: +30 6977741500 / +30 6976000125.
Auto Moto Rentals
What information do I need to provide, if I make an online booking?
You will need to provide the dates and times of collection and return, the rental location(s), the car or bike group required, and driver age at time of pick up. We will check availability and provide a quote. After confirmation you will receive a rental voucher to present at pick-up.
What about the deposit, the payment, or the hidden extra costs?
You may book the vehicle without a deposit up front. You will pay at delivery (after you get the vehicle). Payment options: cash or credit/debit card. There are no hidden extra costs. Prices including the best insurance package and all extra costs are made clear.
How do I collect my vehicle?
You can select the delivery location when booking. Free delivery and collection at Zakynthos airport, main port, bus station (KTEL), our main office, and almost all resorts during office hours (06:00 – 23:00). Out of office hours there is an additional fee of 15 euro.
For airport pick-up, our staff will meet you outside arrivals (GATE B) with a board with your name and the Abba Travel & Rental logo. Please provide the correct flight number and arrival time at least 2 days prior to departure.
What happens if my flight is delayed?
There are no additional charges for flight delays. Our staff will wait for your arrival flight to deliver your car.
Cancelation Policy
We don’t charge any fee for cancellations, but we will appreciate an early notification in case you need to cancel.
How old do I need to be to rent?
Rent a Car: You must hold a driving license for at least one year. Driver must be at least 21 and maximum 70 years old at pick up.
Rent a Scooter, Motorbike, ATV: Driving license for at least one year and minimum age 18 years old.
Which are the driver’s requirements to rent?
For renting any Car you need a valid Driver’s License for at least one year. Scooters 50 cc require license type AM or higher; 125 cc require A1 or higher; 200 cc require A2 or higher. Motorbikes require type A. ATVs require type B.
Do I need an international driving license?
If you come from a European Union country your local full driving license is enough. For other countries (including Canada / USA / Australia) you need an International Driving License. Contact us at info@abbatourszante.com if unsure.
Are there mileage limits?
The rental rates offer free unlimited mileage on the island of Zakynthos.
Will there be petrol in the car?
The Renter is obliged to return the vehicle with the same amount of fuel as it had when collected.
Is it possible to take the car outside of the island of Zakynthos?
Only with written approval from ABBA TRAVEL & RENTALS. Extra charge of 35 € for outside Zakynthos Road Assistance. Without approval, insurance is automatically cancelled. Motorbikes and ATVs are not allowed outside Zakynthos.
Does good insurance included in the car rates?
Online bookings include C.D.W Collision Damage Waiver, S.C.D.W Super Collision Damage Waiver, P.A.I Personal Accident Insurance, and T.P Theft Protection, plus Legal Liability / Third Party cover as required by law. Optional F.D.W (full insurance with no excess) is available at an extra charge.
What is the insurance policy for renting Scooters / Motorbikes / ATVs?
All scooters, motorbikes & ATVs are covered for Legal Liability, Third Party and Public Liability. Optional Collision Damage Waiver and Theft Insurance are available with an excess that varies by model. Helmets are mandatory and provided free of charge.
Do I have to leave a deposit?
No — you don’t have to leave any cash deposit for the rental of car, scooter, motorbike or ATV.
What if I break down or if I have an accident?
24-hour Road Assistance covers all areas of the island. Call +30 6977741500, +30 6976000125 or +30 6976000124.
Can I extend my reservation?
Yes — contact us at +30 6977741500 or info@abbatourszante.com.